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Privacy Notice – CrownPlay

The Scope

This Privacy Notice (“notice”) describes how CrownPlay and all related subsidiaries (“CrownPlay,” “we,” “us,” “our”) handle personal information. It applies to two main groups:

  • Players who have created an account on our website
  • Visitors who browse our site without registering

Throughout this notice, we explain which personal data we collect, why we collect it, and how it is used. We also cover your rights regarding this information.

Who We Are

The entity running this website is the Data Controller of your information. Since we decide the methods and purposes for processing your personal information, we hold primary responsibility for protecting it. We also work alongside a joint controller who helps ensure the safety and lawful handling of your details.

To get any clarification of the points stated here, go directly to [email protected]. However, you can also send your claim or request to CrownPlay support.

What Data Do We Gather?

A. Data You Provide Directly

When you interact with CrownPlay services or set up an account, we may ask you for:

  • Registration Details: Email, birth date, country, phone number, gender, full name, social security number, ZIP/postal code, and username. Immediately upon registration, we capture your IP address and basic location information.
  • Due Diligence: Information such as ID card/passport/driver’s license, proof of address, financial statements, source of income/funds, and social security number. We need these to fulfill our responsibilities regarding Know Your Customer (KYC) rules, confirm your age and identity, and comply with anti-money-laundering rules.
  • Financial Information: This includes your Bank ID, CPR or CPF number, IBAN, and payment details so that we can process your deposits and withdrawals. These details might also be used for KYC and AML (Anti-Money Laundering) checks.

B. Personal Data Collected Automatically

Some information is gathered without you directly providing it:

  • Device Details: We receive data about the device you use to ensure the website displays properly.
  • Logs and Usage: Our systems note how you use our services—this can include the pages you view, how long you spend on them, ads you click, and the dates/times of your sessions. We gather some of this information through cookies and similar tracking tools.
  • Location: We may deduce your approximate geographical region based on your IP address or other technical indicators.

C. Data Received from Others

We may sometimes collect your personal data from external sources, which helps us offer better services or satisfy legal rules. Examples include:

  1. Government records, social media, or widely-used websites.
  2. Banks, credit agencies and other financial institutions.

Why Do We Collect Your Data?

Our main goals in gathering personal data are to:

  • Provide gambling and betting services;
  • Ensure proper quality of customer support;
  • Refine the quality of your user experience;
  • Notice suspicious or illegal activity;
  • Promote our services and content.

Additionally, the information we hold helps us to solve disputes more effectively.

The Legal Grounds for Processing

The General Data Protection Regulation is the main law we base on. In practice, this means we rely on one or more of the following legal bases:

  1. Legal Obligation
    • We must fulfill various legal requirements, including:
      • Verifying you meet minimum age requirements
      • Checking your identity and financial background under KYC and AML
      • Determining your location to ensure compliance with gambling laws
      • Handling official requests, such as subpoenas or court orders
      • Submitting routine reports to meet legal and regulatory standards
  2. Legitimate Interests
    • Sometimes we handle your personal data to protect our business or the interests of others, as long as this does not unfairly affect your rights. For example:
      • Defending ourselves in legal claims
      • Securing our IT infrastructure from unauthorized use
      • Researching how players use our services to make improvements
      • Detecting and preventing cheating, fraudulent transactions, or other risks
  3. Consent
    • If you agree, we may:
      • Send you direct marketing by email, phone, or app notifications
      • Show you tailored deals or promotions based on your account activity
      • Use data about your browsing patterns to deliver more relevant ads
      • Offer you the chance to join competitions, loyalty programs, or special events

You are free to withdraw your consent whenever you like by contacting us. Bear in mind, any data processing done before you withdraw will still be lawful.

How We Share Your Personal Data

We may pass along personal information to other parties, but only for valid reasons:

  1. Within CrownPlay and Affiliates
    • Authorized staff, departments, or related companies that need the data to provide or improve our services.
  2. Payment Services and Banks
    • When you deposit or withdraw money, we might give your first name, last name, birth date, email, postal address, phone number, or KYC documents to payment partners. This is done so they can abide by their own legal and anti-money-laundering requirements.
  3. Service Providers
    • We sometimes rely on external companies to handle certain tasks (for example, sending emails or hosting our servers).
  4. Marketing Partners
    • We may team up with marketing agencies to deliver ads, analyze engagement, or run campaigns.
  5. Fraud Prevention Agencies
    • If we suspect fraudulent or illegal behavior, we may share your information to help investigations.
  6. Corporate Transactions
    • If CrownPlay is involved in a significant business event (like a merger or acquisition), personal data may need to be shared with potential buyers or merged entities.
  7. Game Providers
    • Some game developers might require user data to diagnose technical problems or ensure correct payouts.
  8. Analytics Companies
    • Specialists who conduct market research or data analysis on our behalf to enhance user experiences.
  9. Government or Regulatory Authorities
  • We may pass along necessary data when required by law, licensing authorities, or law enforcement.

How Long We Keep Your Data

We hold on to your information for as long as:

  • You have an active account with us, or
  • We need it to meet the objectives laid out in this Privacy Notice.

In some cases, laws require us to keep data for a certain period (e.g., anti-money-laundering regulations). After these obligations no longer apply, we will either delete your data or transform it so it no longer points to you as an individual (anonymization).

Your Rights

You have specific rights under data protection laws. These can include:

  • Access;
  • Editing;
  • Deletion;
  • Restriction;
  • Portability;
  • Objection;
  • Complaint.

If you’d like to use any of these rights, contact Customer Support at [email protected] or [email protected].

CrownPlay Tracking Technologies

The purpose of integrating the tracking technologies, like cookies is just to become better. We discover our weaknesses, improve them, and your website experience gets better. After visiting the casino website first, you’ll see a banner informing you that we need to use non-essential cookies. Essential cookies that help the site function do not require user consent.

  • Essential Cookies: Enable sign-in, keep track of items in a shopping cart (if applicable), ensure pages display correctly, etc.
  • Non-Essential Cookies: Gather analytics or personalize ads; these require your permission.

Data Security

We take careful steps to shield your personal information from breaches, unauthorized access, or misuse. These measures include:

  • Administrative: Training employees to understand data protection responsibilities.
  • Technical: Firewalls, encryption, and secure protocols to guard against hacking or malware.
  • Physical: Restricted access to data storage areas and robust identity verification for employees or visitors.

Despite our efforts, no online system is immune to security risks. The nature of the internet means total security cannot be fully guaranteed. We do, however, constantly review our methods and update them as needed to reduce risks.

Change in Ownership or Control

If CrownPlay experiences a merger, sale, or corporate restructuring, your personal data might be passed on to the new owners or entities. In such a situation, the privacy practices in this notice will still apply unless you are informed otherwise.

How to Contact Us

If you have any privacy-related questions, or if you’d like to:

  • Request copies of your data
  • Update or correct any personal information
  • Withdraw consent for optional data uses
  • Exercise any of your data protection rights

Feel free to email [email protected] or reach our DPO at [email protected].

Updates to This Notice

We regularly update the text on this page. Amendments are necessary to meet the changing laws and regulatory requirements. In case of significant updates, we always notify users. Whereas the minor changes aren’t announced. It’s your duty to keep track of changes and stay aware of them. So, visit the Crown Casino Privacy Policy page regularly.